Frequently Asked Questions

Find answers to common questions about our digital products, delivery, support, and more. Can't find what you're looking for? Contact us anytime!

📦 Product & Delivery Questions

Q: What are digital products?

A: Digital products are software tools, plugins, and services that are delivered electronically. You download them instantly after purchase - no physical shipping required!

Q: How do I receive my products after purchase?

A: Immediately after completing your purchase, you'll receive an email with download links and access instructions. You can also access your products from your account dashboard.

Q: Can I download my products multiple times?

A: Yes! You have lifetime access to all your purchases. Download them as many times as you need from your account.

Q: What platforms are your tools compatible with?

A: Most of our tools work with Shopify, WooCommerce, BigCommerce, and other major ecommerce platforms. Each product page lists specific compatibility details.

💰 Pricing & Payment Questions

Q: Are there any subscription fees?

A: No! All our products are one-time purchases. Pay once, use forever. No recurring charges or hidden fees.

Q: Do I get free updates?

A: Yes! All purchases include lifetime updates. When we release new features or improvements, you get them free.

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards, PayPal, Shop Pay, and other secure payment methods through our checkout.

Q: Is my payment information secure?

A: Absolutely! We use industry-standard SSL encryption and never store your payment details. All transactions are processed securely through trusted payment providers.

Q: Do you offer refunds?

A: Yes! We offer a 10-day money-back guarantee. If you're not satisfied with your purchase, contact us within 10 days for a full refund.

🛠️ Installation & Setup Questions

Q: Do I need technical skills to use your products?

A: No! Our products are designed for ease of use. Each comes with step-by-step instructions, video tutorials, and documentation. If you can run a Shopify store, you can use our tools.

Q: How long does installation take?

A: Most tools can be installed and configured in 15-30 minutes. Our professional services (like Full Store Setup) are completed within 5-7 business days.

Q: Do you provide installation support?

A: Yes! Every product includes installation guides and video tutorials. If you need help, our support team is available to assist you.

Q: Can I use multiple products together?

A: Absolutely! Our products are designed to work together seamlessly. Many customers use multiple tools to optimize different aspects of their store.

💬 Support Questions

Q: What kind of support do you offer?

A: All purchases include priority email support. We typically respond within 24 hours (often much faster). You also get access to documentation, video tutorials, and our knowledge base.

Q: How do I contact support?

A: Email us anytime through our Contact page or from your account dashboard. Include your order number for faster assistance.

Q: Do you offer phone support?

A: Currently, we provide email support to ensure detailed, documented assistance. This allows us to provide better solutions and keep a record of all communications.

Q: What if I need custom development?

A: Check out our Professional Services collection! We offer custom theme development, store setup, and specialized customization services.

🔄 Updates & Compatibility

Q: How do I get updates?

A: You'll receive email notifications when updates are available. Simply download the latest version from your account dashboard.

Q: Will your tools work with future platform updates?

A: Yes! We continuously update our products to ensure compatibility with the latest platform versions and features.

Q: What happens if a platform makes breaking changes?

A: We monitor all major platform updates and release compatibility updates quickly. Your lifetime access includes all necessary updates to keep your tools working.

📊 Results & Performance

Q: How quickly will I see results?

A: Results vary by product and implementation. Speed optimization tools show immediate improvements. SEO tools typically show results in 30-90 days. Marketing tools can drive traffic within days.

Q: Do you guarantee specific results?

A: While we can't guarantee specific outcomes (results depend on many factors), our tools are proven to work when implemented correctly. That's why we offer a 30-day money-back guarantee.

Q: Can I see examples or case studies?

A: Each product page includes details about expected results and benefits. Contact us for specific use cases or recommendations for your store.

🎓 Learning & Resources

Q: Do you provide training materials?

A: Yes! Every product includes video tutorials, step-by-step guides, and documentation. Many also include best practices and strategy guides.

Q: Can I share my purchase with team members?

A: Products are licensed per store/business. You can use them across your organization, but sharing with other businesses or reselling is not permitted.

Q: Do you offer bulk or agency pricing?

A: Yes! Contact us if you're an agency managing multiple client stores or need bulk licenses. We offer special pricing for volume purchases.

🔒 Security & Privacy

Q: Is my data safe?

A: Absolutely! We use enterprise-grade security, SSL encryption, and never share your information with third parties. Read our Privacy Policy for details.

Q: Do your tools collect my customer data?

A: Our tools only access data necessary for their function (like analytics tools need sales data). We never collect, store, or share your customer information.

❓ Still Have Questions?

Can't find the answer you're looking for? We're here to help!

Contact our support team and we'll get back to you within 24 hours.

You can also check out our About Us page to learn more about our mission and what we offer.