Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or purchase our digital products. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

1.1 Information You Provide

When you use our website or make a purchase, we collect information you voluntarily provide, including:

Account Information: Name, email address, password
Billing Information: Billing address, payment method details (processed securely by payment providers)
Contact Information: Email, phone number (if provided)
Support Communications: Messages, questions, and feedback you send us
Profile Information: Any additional information you add to your account

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages viewed, time spent, links clicked, referring website
Cookies: Small data files stored on your device (see Cookie Policy below)
Analytics Data: Website performance and user behavior metrics

1.3 Information from Third Parties

We may receive information from:

Payment Processors: Transaction confirmation and payment status
Analytics Services: Website traffic and user behavior data
Marketing Platforms: Email engagement and campaign performance

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide Our Services

Process and fulfill your orders
Deliver digital products and download links
Create and manage your account
Provide customer support
Send order confirmations and receipts
Process refunds and handle disputes

2.2 To Improve Our Services

Analyze website usage and performance
Understand customer preferences and behavior
Develop new products and features
Optimize user experience
Conduct research and analytics

2.3 To Communicate With You

Send important updates about your orders
Respond to your inquiries and support requests
Send product updates and new features
Provide technical support and assistance
Send marketing communications (with your consent)

2.4 For Legal and Security Purposes

Prevent fraud and abuse
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and property
Ensure website security

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Payment Processors: To process transactions securely
Email Services: To send order confirmations and communications
Analytics Providers: To understand website usage
Cloud Hosting: To store data securely
Customer Support Tools: To provide better support

3.2 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Prevent fraud or illegal activities

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

4.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, login)
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to show relevant ads and measure campaign effectiveness
Preference Cookies: Remember your settings and preferences

4.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Employee training on data protection

5.2 Payment Security

We do not store your complete payment card information. All payment processing is handled by PCI-DSS compliant payment providers.

5.3 No Absolute Security

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time through your account dashboard.

7.2 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your preferences in your account.

7.3 Data Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Restriction: Request restriction of processing

7.4 Exercising Your Rights

To exercise these rights, contact us at contact.plugnifyhub@gmail.com. We will respond within 30 days.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising your rights

We do not sell your personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

Legal Basis for Processing

We process your data based on:

Contract: To fulfill our obligations to you
Consent: When you have given explicit consent
Legitimate Interests: To improve our services and prevent fraud
Legal Obligation: To comply with applicable laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For significant changes, we will notify you via email or prominent notice on our website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact.plugnifyhub@gmail.com

We will respond to your inquiry within 30 days.

15. Data Protection Officer

If required by law, we have appointed a Data Protection Officer. You can contact our DPO at: contact.plugnifyhub@gmail.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.